Free shipping in DK over 499 DKK
Terms & Conditions
tété’s webshop (www.tetecph.com) and store, hereinafter called tété, is run and operated by:
Kyote ApS
H.C. Lumbye Street 2
2100 Copenhagen
CVR no.: 38282905
Email: info@kyote.dk
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
Prices
At the webshop, all prices are in Danish kroner (DKK) and include VAT/taxes if you are located in E.U.. We reserve the right to change prices from day to day without prior notice. Reservations are made for out-of-stock items.
Payment
tété accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, MobilePay, American Express and PayPal. The payment will only be debited from your account when the item is dispatched. All amounts are in DKK. (Danish kroner) and incl. VAT. Reservations are made for price errors and sold-out/discontinued items.
Delivery
tété aims to ship orders received before 12:00 the same day. After this time orders are sent the next working day.
In Denmark, the shipping price is from DKK 49. Goods will be delivered to a parcel shop.
Purchase over 999 DKK is shipped free of charge within Denmark.
Your goods are sent with GLS, Post Nord or UPS or similar. NOTE: If there is no room at the delivery point, the package will be moved to the nearest delivery point, which you will be notified of. If problems arise, contact their customer service.
Goods are delivered on business days. In Denmark your item(s) will typically be delivered 2-3 business days after you receive your order confirmation.
You can also pick up your order in our store, this is free of charge. Your order will typically be available the following business day after 14:00. If, for some reason, your order is not ready, we will notify you.
Delivery outside Denmark
We ship to all countries in the E.U. We also ship to the following countries outside the E.U.: Norway, Switzerland, Japan, USA, Canada, Australia, New Zealand.
If your shipping address is in a country not listed here, send us an email to hello@tetecph.com and we will see what we can do.
You are responsible for all expenses such as VAT, taxes, customs etc. accociated with the shipment of your order. You should also keep in mind that your order may be held up in customs and therefore be delayed.
The responsibility for any customs duties, taxes or other fees is the customer's responsibility.
For information about taxes and customs duties please contact your local authorities.
Right of withdrawal
There is a 14-day full right of return on goods purchased in our webshop.
The period is counted from that day where you receive the order.
Return costs are your own responsibility.
Cancellations must be reported to us no later than 14 days after the purchase, and you must return your purchase no later than 14 days after the cancellation. The notice must be given by email to hello@tetecph.com. In the message, you must make it clear that you wish to use your right of withdrawal. If you wish to return the item to us, you must fill in the attached return slip and send the
item(s) to:
tété
Gammel Kongevej 87
1850 Frederiksberg
Denmark
You cannot regret it by simply refusing to receive the item(s).
Goods excluded from the right of withdrawal
The following product types are not included in the right of withdrawal:
- Goods that have been manufactured to the consumer´s specifications or have been given a distinct personal touch.
- Sealed goods which, for reasons of health protection or hygiene, are not suitable for return and where the seal has been broken after delivery.
- Items where the seal is broken.
- Books or magazines
- Beauty products, tights or socks
Return
You must send your order back without undue delay and no later than 14 days after you have exercised your right of cancellation. You must bear the direct costs in connection with the return.
When returning, you are responsible for the item being properly packed. You must attach a copy of the order confirmation together with the Return Slip.
You bear the risk for the item from the time of delivery of the item until we have received it back. We do not accept liability for returned good lost or damaged in transit, which is why we strongly recommend that you use an insured shipping service with tracking to return your order.
We do not receive packages sent by cash on delivery.
Condition of the item upon return
You are liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product as if you were trying it on in a physical store.
If the item has been tried on in addition to what is described above, it is considered used. Which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the full purchase amount back, you can only try on the purchase/inspect the purchase in case of e.g. tableware, but not actually use it.
Shoes (including sandals and boots) can only be tried on on carpeted areas.
Refund
If you regret your purchase, you will of course get the amount you paid us back.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you, including delivery costs (except for extra costs resulting from your choice of a different form of delivery than the cheapest form of standard delivery offered by us), will be refunded without undue delay and no later than 14 days of receipt by us of the returned product(s).
Refunds are made with the same means of payment that you used for the original transaction.
Pick up in store
On our webshop it is possible to choose to pick up your order in our store. In this way, it is possible to reserve an item online, and then collect the item physically in our store. This is free of charge.
Personal data policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
• Name
• Address
• Phone number
• Email address
• Information about what you have purchased
We process your personal data for the purpose of being able to deliver the product to you and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy. Here you can read more about how your information is processed, when it is deleted and what rights you have as a registered person.
Right of complaint
There is a 2-year right to complain in accordance with the Purchase Act. The right of complaint applies to defects in material and/or manufacturing. You can get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must notify us in a reasonable time after you have discovered the defect/error.
For returns, complaints and use of the right of withdrawal, send to:
tété
Gammel Kongevej 87
1850 Frederiksberg
Denmark
Shipments are not accepted per cash on delivery.
Appeal options - overview and links
If you have a complaint about a product bought in our Webshop, you can send a complaint to: The Danish Competition and Consumer Authority´s Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission´s online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our e mail address: hello@tetecph.com.
COOKIE AND PRIVACY POLICY
Introduction
When you visit our website, information is collected about you, which is used to customize and improve our content and to increase the value of the advertisements displayed on the site. If you do not want information to be collected, you should delete your cookies (see instructions below) and
refrain from further use of the website. Below we have elaborated on which information is collected, its purpose and which third parties have access to it.
Cookies
The website uses cookies, which are text files that are stored on your computer, mobile phone etc. accordingly for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain harmful code such as virus.
It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandtering
If you delete or block cookies, advertisements may become less relevant to you and appear more frequently. You may also risk that the website does not function optimally and that there is content that you cannot access.
Personal information
In general
Personal information is all kinds of information that can be attributed to you to one extent or another. When you use our website, we collect and process a number of such information. This happens e.g. by general access to content if you sign up for our newsletter, participate in competitions or surveys, register as a user or subscriber, otherwise use services or make purchases via the website.
We typically collect and process the following types of information:
A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests). To the extent that you give explicit consent to this and enter the
information yourself, the following are also processed: Name, telephone number, e-mail, address and payment information. This will typically be in connection with creating a login or when making a purchase.
Security
We process your personal data securely and confidentially in accordance with applicable legislation, including the Personal Data Regulation and the Data Protection Act. Your information will only be used for the purpose for which it was collected and will be deleted when this purpose has been fulfilled or is no longer relevant.
We have taken technical and organizational measures against your information being accidentally or illegally deleted, published, lost, degraded or coming to the knowledge of unauthorized persons, misused or otherwise processed in violation of the law.
Purpose
The information is used to identify you as a user and show you the ads that are most likely to be relevant to you, to register your purchases and payments, and to be able to provide the services you have requested, such as e.g. to send a newsletter. In addition, we use the information to optimize our services and content.
Period of storage
The information is kept for the period of time permitted by law and we delete it when it is no longer needed. The period depends on the nature of the information and the background for storage. It is therefore not possible to specify a general time frame for when information is deleted.
Disclosure of information
Data about your use of the website, which advertisements you receive and possibly clicks on, geographic location, gender and age segment, etc. disclosed to third parties to the extent that this information is known. You can see which third parties are involved in the section Cookies above. The information is used for advertising targeting.
We also use a number of third parties to store and process data. These only process information on our behalf and may not use it for their own purposes.
Dissemination of personal data such as name and e-mail etc. will only happen if you consent to it. We only use data processors in the EU or in countries that can provide your information with sufficient protection.
Insights and complaints
You have the right to be informed of which personal data we process about you in a common format (data portability). You can also object to the use of information at any time. You can also revoke your consent for information about you to be processed. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to: hello@tetecph.com. If you want to complain about our processing of your personal data, you also have the option of contacting the Danish Data Protection Authority.
If you no longer wish for us to process your personal data or for us to limit the processing of your personal data, you can also send us a request to this effect to the above-mentioned e-mail address.
PERSONAL DATA POLICY
We only collect personal data in cases where this would be relevant for us, and we will only collect personal data if it is relevant for your activity at www.tetecph.com.
When collecting, processing and using your personal data, we always comply with all relevant legal provisions. We will only keep your personal data for as long as we are either under a legal obligation to do so, or as long as it is relevant to the purpose for which it was collected.
Information we collect
If you wish to purchase and receive a product or service from us, we need to collect certain personal data in order to complete the transaction and to be able to offer you our services. We can use cookies to keep track of the contents of your shopping basket while you use our webshop. We can obtain information such as name, email address, postal address, delivery address (if different from postal address), telephone number and payment information.
We collect and process your personal data when you do the following:
- Visit our website
- Carry out a purchase of our products
- Create an account
- Sign up for our newsletter
- Send us questions, complaints or feedback
The data controller
The data controller for the collection, processing and use of your personal data at www.tetecph.com is Kyote ApS, H.C. Lumbyes Gade 2, 2100 Copenhagen Ø, cvr no. 38282905
Treatment basis and purpose
We collect your general contact information such as name and address in order to deliver the product or service that you have purchased from us. We collect your e-mail address in order to send you an order confirmation and a delivery confirmation.
When you pay for your product or service, we collect your name, card data and IP address. The information collected in connection with the payment transaction is used and stored only for payment processing and fulfillment of the concluded agreement. When making payments, some of your data will be passed on to Shopify payment, including information necessary to complete or support the payment, such as the total purchase amount and billing information.
If you have given us your consent to this during the registration process or on our website, we will use your e-mail address to send out a newsletter. You can subscribe to and unsubscribe from the newsletter at any time. All newsletters also contain a link to unsubscribe. If processing of personal data is based on your consent, you have the right to revoke consent at any time.
If you do not wish to provide the personal data required to purchase a product, you will unfortunately not be able to purchase products from us on our website.
Other recipients of personal data
We do not sell your personal data to third parties and we do not transfer your personal data to third countries.
We have our website at One.com and payment system through Shopify Payment, which acts as our data processor. All personal data that you provide on our website will be stored in One.com´s data centers. We use external companies as suppliers to deliver our services in the best possible way. These
external suppliers are data processors and in certain cases process personal data in connection with their provision of services to us. Our data processors only process personal data according to our instructions and in accordance with the legal requirements for data processors. We have entered into data processing agreements with our data processors, which is our guarantee
that they comply with applicable regulations on the protection of your personal data.
Your rights
As the registered person, you have a number of rights, which we must ensure fulfillment of at all times. You have the right to request the following from us:
• To access and correct/change your personal data
• To have personal data deleted
You also have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority.
If you no longer wish for us to process your personal data or for us to limit the processing of your personal data, you can also send us a request to this effect to our e-mail address hello@tetecph.com.